Frequently Asked Questions (FAQ)¶

1. I'm seeing a "404 error" or an error that won't go away even though the feature should be working. What should I do?¶

This can happen when your browser has cached an outdated response. The solution is to perform a "hard refresh" to clear your browser's cache for that page.

Recommended: Chrome Browser — Shift+Click the Refresh Button

The easiest method in Google Chrome:

Hold Shift
Click the Refresh button (circular arrow icon) in your toolbar
Wait for the page to reload

This is the most reliable and user-friendly approach for most users.

Alternative Hard Refresh Methods (All Browsers)

If the Shift+Click method doesn't work, or you use a different browser, try one of these keyboard shortcuts:

Windows & Linux

Ctrl + Shift + R (recommended)
Ctrl + F5 (alternative)

Mac

Cmd + Shift + R (recommended)
Cmd + Option + R (alternative)

Still Having Issues?

If a hard refresh doesn't resolve the error:

Clear your entire browser cache:
Open your browser's DevTools (F12 or right-click → Inspect)
Go to the Application (or Storage) tab
Click Clear Storage or Clear Site Data
Reload the page
Try an incognito/private window:
Open a new private/incognito window
Navigate to the same page
If it works here, the issue was definitely your browser cache
Contact support:
If the error persists across browsers and devices, please reach out to the support team with details about what you were trying to do

2. How do I create a new Account?¶

For detailed instructions on creating an Account, please see the Create Account guide in the Accounts section.

3. How do I create a new Assessment?¶

See the Create Assessment guide for step-by-step instructions on creating an assessment for your respondents.

4. How do I send an Assessment to respondents?¶

Visit the Send to Respondents guide in Getting Started to learn how to distribute assessments.

5. How do I view and analyze Assessment results?¶

The Analyze Results guide walks you through viewing respondent scores and data.

6. How do I create a Web Report?¶

For instructions on creating an interactive web report from assessment data, see Create a Web Report.

7. How do I download assessment data as CSV?¶

See the Download CSV guide for instructions on exporting your assessment data.

8. How do I use the Pivot Table for data analysis?¶

The Pivot Table guide explains how to create custom pivot tables to analyze your assessment data.

9. How do I edit my Account details?¶

Visit the Edit Account page to learn how to update your account information.

10. How do I design a custom Assessment Definition?¶

The Design an Assessment guide in Getting Started covers creating your custom assessment structure.

11. How do I set up Email Templates?¶

See the Email Templates guide under Settings to customize your outgoing emails.

12. How do I customize Branding?¶

Visit Branding Settings to learn how to customize your organization's logo, colors, and branding.

13. How do I manage User Permissions?¶

The Permissions guide under Settings explains how to control user roles and access levels.

14. How do I create an Assessment Definition in the Library?¶

See Create Assessment in the Library section for instructions on building reusable assessment templates.